Survey Mode

Survey mode allows you to conduct SMS surveys (allowing duplicate "keywords" in a template).

Each SMS message is considered a "question" and the Keywords are the expected responses.

Survey mode can be used in both "inbound" and "outbound" SMS templates

NOTE: Your SMS template must be two-way and have an active SMS number attached.

Features include:

  • Alternate branching: Send different messages/questions based on previous response.
  • Allow "free text" response: Set keyword to "[all]"
  • Invalid response message: prompts recipient to try again

Turning on Survey mode

  1. Click on SMS green module settings
  2. Select Survey mode

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